Reviews

Spencers Estate Agents has 26 reviews

  • Mark, Lutterworth 10-Oct-2017
    Customer Experience

    Dishonest - be very careful about the contract and fees.

    While the original sales person was enthusiastic about selling the house she left the company shortly after I agreed the contract of sale, the manager then tried on multiple times to change this contract. He even submitted a bill to the solicitor that was more than 2 times the agreed amount (over £1,000). Getting the bill ameneded even though contract was complicated and took four employees at different levels. Last thing you need when selling a house is to be dealing with a team of 'scammers'. If this property had been mortgage the way in which they applied to the solicitors for the fees I would have unlikely picked this up and they knew that! I cannot comment on the viewings or negotiations with the potential buyers as Spencers simply did not do any of this.

    Customer Relations Team 10-Oct-2017

    Thank you for taking the time Mark for leaving us your feedback. We do treat all feedback like yours seriously and I am pleased to note that your issues had been raised to our complaints team and as a result a correct invoice was sent. I am sorry for the administration errors that had occurred and this has been highlighted to the branch and the Retail Performance Director as a potential training issue. Kind regards, Scott

  • Brian, Leicester 21-Sep-2017
    Customer Experience

    Professional, Considerate and Timely Service.

    From the beginning of our contact with Spencers we were pleased with their professional, considerate and timely service. We would have no hesitation in recommending them or using their services again.

    Customer Relations Team 22-Sep-2017

    Thank you Brian for your wonderful 5* review and recommendation. Professional, considerate and timely service, this is truly excellent to read about our Spencers team in Leicester. Kind regards, Scott

  • Valued Customer 21-Sep-2017
    Customer Experience

    Excellent estate agent would definitely use again

    Jessica was brilliant couldn't do enough for you even if sometimes it wasn't really her job, nothing was too much trouble

    Customer Relations Team 21-Sep-2017

    Thank you for your lovely comment and 5* review, It is great to see that you were supported by Jessica. I will make sure I share this with Jessica at Spencers in the Market Harborough branch. Kind regards, Sarah 

  • 04-Sep-2017
    Customer Experience

    My service feedback with Lettings

    Overall good responsive team, but if the errors in statements can be identified without my input that would help. Also difficult to deal with different teams depending on the problem rather then one account manager ?

    Customer Care 06-Sep-2017

    Thank you for taking the time to leave this review.\n\nPlease be assured that we take all feedback extremely seriously and we sincerely thank you for bringing these points to our attention.\n\nMany thanks again. \n\n

  • Valued Customer 23-Aug-2017
    Customer Experience

    My service feedback with Sales

    I would certainly recommend Spencer's however there legal branch is a different subject at times leaving me deflated.

    Customer Relations Team 23-Aug-2017

    Thank you very for taking the time to leave us this feedback and recommendation, although I am sorry to hear that you were disappointed with the service you received from the legal team. We take all comments about service seriously and I have passed this feedback to Senior Management for them to raise with the team so they can identify the areas they need to improve for the future.\nKind Regards,\nSarah

  • jacqui crooks, Birstall 11-Aug-2017
    Customer Experience

    They couldn't have been more helpful or efficient!

    They couldn't have been more helpful. From Georgia guiding us through the valuation and setting up the brochure, to Steven and Elaine in the office who had sold the house for us even before it was on the internet. The whole thing was so smooth and they kept us informed all the way through. We'd be very happy to recommend them to anyone selling their house.

    Customer Relations Team 11-Aug-2017

    Hello Mrs Crooks,Thank you for taking the time to leave this wonderful five star review. The team at  Spencers, Birstall strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Georgia, Steven, Elaine and the entire team at the branch. Kind Regards, Sarah 

  • Irene, Leicester 02-Aug-2017
    Customer Experience

    Excellent service!

    I highly recommend Spencers in Leicester. The staff were wonderful. I am really pleased that I chose Spencers over other agencies. Special thanks to Franco who was extremely helpful and quick to reply to my emails and calls.

    Customer Relations Team 02-Aug-2017

    Dr Zempi, I would like to thank you for taking the time to leave this excellent 5* review and recommendation! I am really glad to hear that Franco and the team at the Spencers branch in Leicester provided you with a friendly and professional service. Kind regards. 

  • 25-Jul-2017
    Customer Experience

    My service feedback with Sales

    They massively over priced my property (by 20%) and therefore the sale was delayed Also the purchaser did not arrange funds for the purchase, an oversight of the agent. Even my solicitor was amazed...

    Customer Relations Team 26-Jul-2017

    Thank you for taking the time to leave us this feedback. I am sorry to read about your experience, we take all feedbacks seriously and these have been passed on to the Regional Performance Director to address it internally. If you would like to discuss your concerns in more detail then  please email us at review@countrywide.co.uk

  • 20-Jul-2017
    Customer Experience

    Very helpful and efficient.

    I would recommend as an estate agent.

    Customer Relations Team 22-Jul-2017

    Thank you for the great review and recommendation! However if you would like to give us further feedback on how we could have gained that final star please let us know at review@countrywide.co.uk Many thanks!

  • 20-Jul-2017
    Customer Experience

    Good and easy

    I was kept informed and if i had any problems they helped to sorted it. Friendly and always happy to help

    Customer Relations Team 21-Jul-2017

    Thank you for this great 5* review! Friendly and helpful is what we always aim to be in Spencers, Leicester, and it's brilliant to see that our branch lived up to this vision. Kind regards,