Reviews

Spencers Estate Agents has 21 reviews

  • jacqui crooks, Birstall 11-Aug-2017
    Customer Experience

    They couldn't have been more helpful or efficient!

    They couldn't have been more helpful. From Georgia guiding us through the valuation and setting up the brochure, to Steven and Elaine in the office who had sold the house for us even before it was on the internet. The whole thing was so smooth and they kept us informed all the way through. We'd be very happy to recommend them to anyone selling their house.

    Customer Relations Team 11-Aug-2017

    Hello Mrs Crooks,Thank you for taking the time to leave this wonderful five star review. The team at  Spencers, Birstall strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Georgia, Steven, Elaine and the entire team at the branch. Kind Regards, Sarah 

  • Irene, Leicester 02-Aug-2017
    Customer Experience

    Excellent service!

    I highly recommend Spencers in Leicester. The staff were wonderful. I am really pleased that I chose Spencers over other agencies. Special thanks to Franco who was extremely helpful and quick to reply to my emails and calls.

    Customer Relations Team 02-Aug-2017

    Dr Zempi, I would like to thank you for taking the time to leave this excellent 5* review and recommendation! I am really glad to hear that Franco and the team at the Spencers branch in Leicester provided you with a friendly and professional service. Kind regards. 

  • 25-Jul-2017
    Customer Experience

    My service feedback with Sales

    They massively over priced my property (by 20%) and therefore the sale was delayed Also the purchaser did not arrange funds for the purchase, an oversight of the agent. Even my solicitor was amazed...

    Customer Relations Team 26-Jul-2017

    Thank you for taking the time to leave us this feedback. I am sorry to read about your experience, we take all feedbacks seriously and these have been passed on to the Regional Performance Director to address it internally. If you would like to discuss your concerns in more detail then  please email us at review@countrywide.co.uk

  • 20-Jul-2017
    Customer Experience

    Very helpful and efficient.

    I would recommend as an estate agent.

    Customer Relations Team 22-Jul-2017

    Thank you for the great review and recommendation! However if you would like to give us further feedback on how we could have gained that final star please let us know at review@countrywide.co.uk Many thanks!

  • 20-Jul-2017
    Customer Experience

    Good and easy

    I was kept informed and if i had any problems they helped to sorted it. Friendly and always happy to help

    Customer Relations Team 21-Jul-2017

    Thank you for this great 5* review! Friendly and helpful is what we always aim to be in Spencers, Leicester, and it's brilliant to see that our branch lived up to this vision. Kind regards,

  • SE Davies, Blaby 08-Jul-2017
    Customer Experience

    absolute rubbish, do not use Spensers

    poor service, little communication, virtually no updates unless pressed, vital information regarding "the chain" was not forthcoming. Despite a number of complaints regarding such, received "assurances", that our concerns were being addressed. This offered a weekly update regarding the chain from a dedicated account handler, never happened ! the "lax" approach has without doubt cost us several hundred pounds, but more importantly a significant amount of potentially avoidable distress In consideration of the almost immediate sale of our property (before being advertised) feel that we have been treated, and, considered as a quick sale, requiring no service or concern. having raised such, was referred to our contract, but in fairness, had more important issues. will actively attempt to advise friends, family and colleagues of such

    Customer Relations Team 10-Jul-2017

    I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk

  • Valued Customer 05-Jul-2017
    Customer Experience

    Worst estate agent in leicester

    Spencer's estate agents were unprofessional from day one, their staff were extremely unhelpful and told us so many lies that we lost count. We would advise people to use a different agent. They even told us they receive hundreds of complaints and couldn't care less. Take our advice avoid this company

    Customer Relations Team 07-Jul-2017

    Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk

  • Valued Customer 28-Jun-2017
    Customer Experience

    My service feedback with Lettings

    Very responsive and always providing excellent insight into the local market conditions as well as feedback from potential tenants.

    Customer Care 28-Jun-2017

    Good afternoon, Thank you for your review. We are very happy to hear this as it confirms to us that we a delivering the excellent service that we always aim to provide. Mnay thanks.

  • Valued Customer, Leicester 18-May-2017
    Customer Experience

    My service feedback with Sales

    The sales staff were great, but the service from the after sales was terrible. Would not recommend Spencers

    Customer Relations Team 19-May-2017

    I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk

  • Valued Customer 16-Apr-2017
    Customer Experience

    Too many people dealing with it and little to no copmmunication.

    Renewal contract sent incorrect info, asked for it to be corrected only to get email few weeks later to be told to send it back without receiving the correct one. Then asked for a copy of the completed contract by both parties and no reply for few weeks now, still waiting very poor.

    Customer Care 05-May-2017

    Thank you for taking the time to review the service you are receiving from us here at Spencers. It is always disappointing to hear our customers have any concerns regarding the property. Please could you contact the Customer Care Team on 01623 885533 and we can discuss any questions or queries you may have. Many Thanks