Reviews

Spencers Estate Agents has 32 reviews

  • 15-Dec-2017
    Customer Experience

    Outstanding service

    I cannot praise Jessica and Charlotte in your Market Harborough branch enough. They went the extra mile on every occasion. Would highly recommend them to anyone.

    Customer Relations Team 16-Dec-2017

    Thank you for your wonderful 5* review of Jessica, Charlotte and the team at Spencers in Market Harborough. It is great to read that the team lived up to their reputation by helping when possible and supporting you though the process. Thank you for your wonderful recommendation. Kind regards, Scott.

  • 29-Nov-2017
    Customer Experience

    My service feedback with Sales

    Spencer's were very efficient and kept me informed along to process of selling our home

    Customer Relations Team 29-Nov-2017

    Thank you for your great 5 star review of the service you received from Spencers. It is great to read that the staff were efficient and kept you updated throughout the process. Kind Regards, Emma.

  • Valued Customer 17-Nov-2017
    Customer Experience

    Use Spencer's as dual agents to make them work harder +do this at no more £

    Friendly and efficient service. The market in 2017 was the only reason why I rated Spencer's 4 star - so perhaps not their fault. From the outset they should have thought of strategys to challenge that market. They didn't and they sale price realised reflected that.

    Customer Relations Team 18-Nov-2017

    Thank you for your feedback. I am sorry that you felt there was more the team could have done to alter the impact of the local housing market. All comments are forwarded onwards to the Retail Performance Director for this area and will be raised locally with the branch. I was pleased to note however that you have found the service friendly and efficient. Kind regards, Scott

  • Valued Customer 26-Oct-2017
    Customer Experience

    Good, local Estate agent!

    Everyone in the office was polite and knowledgeable. They kept me informed and up to date with the sale. Yes I would use them again!

    Customer Relations Team 26-Oct-2017

    Thank you for this great review and recommendation, I am pleased to see that you benefited from the efficient customer service delivered by Blaby branch of Spencers Estate Agents. However, if you would like to tell us more as to how the branch could have made this a 5* experience, please email us at review@countrywide.co.uk. Kind regards, Sarah.

  • Yvonne Somrani, Wigston 20-Oct-2017
    Customer Experience

    Proactive

    Upon my initial call, Spencers were proactive in offering advice, not just answering my immediate questions. They supported us through the whole process and were proactive in contacting us with numbers of appointments booked, went through all offers in detail, and kept us updated with where our buyers were in the sale process. A buyer was found very quickly, and the sale went through very quickly.

    Customer Relations Team 25-Oct-2017

    Thank you Yvonne for your wonderful 5* review of the service you received from our Spencers team in Wigston. It is always great to read the you found our team proactive and informative and kept you updated through out the sales process. It was brilliant to read your sale progressed quickly. Kind regards, Scott.

  • Sangita, Birstall 20-Oct-2017
    Customer Experience

    Great experience would definately recommend!!!!!!

    Great service from Stephen & Victoria. Always chased up things when needed. Always called you back when advised. Overall we had a great experience from start to finish. Would definately recommend birstall branch of Spencer's.

    Customer Relations Team 25-Oct-2017

    Thank you Sangita for the brilliant recommendation and 5* review of our team at Spencers in Birstall. It is always great to read that Stephen & Victoria, along with the rest of the team were able to demonstrate again their great customer service  and provided you with a wonderful experience throughout. Kind regards, Scott

  • Mark, Lutterworth 10-Oct-2017
    Customer Experience

    Dishonest - be very careful about the contract and fees.

    While the original sales person was enthusiastic about selling the house she left the company shortly after I agreed the contract of sale, the manager then tried on multiple times to change this contract. He even submitted a bill to the solicitor that was more than 2 times the agreed amount (over £1,000). Getting the bill ameneded even though contract was complicated and took four employees at different levels. Last thing you need when selling a house is to be dealing with a team of 'scammers'. If this property had been mortgage the way in which they applied to the solicitors for the fees I would have unlikely picked this up and they knew that! I cannot comment on the viewings or negotiations with the potential buyers as Spencers simply did not do any of this.

    Customer Relations Team 10-Oct-2017

    Thank you for taking the time Mark for leaving us your feedback. We do treat all feedback like yours seriously and I am pleased to note that your issues had been raised to our complaints team and as a result a correct invoice was sent. I am sorry for the administration errors that had occurred and this has been highlighted to the branch and the Retail Performance Director as a potential training issue. Kind regards, Scott

  • Brian, Leicester 21-Sep-2017
    Customer Experience

    Professional, Considerate and Timely Service.

    From the beginning of our contact with Spencers we were pleased with their professional, considerate and timely service. We would have no hesitation in recommending them or using their services again.

    Customer Relations Team 22-Sep-2017

    Thank you Brian for your wonderful 5* review and recommendation. Professional, considerate and timely service, this is truly excellent to read about our Spencers team in Leicester. Kind regards, Scott

  • Valued Customer 21-Sep-2017
    Customer Experience

    Excellent estate agent would definitely use again

    Jessica was brilliant couldn't do enough for you even if sometimes it wasn't really her job, nothing was too much trouble

    Customer Relations Team 21-Sep-2017

    Thank you for your lovely comment and 5* review, It is great to see that you were supported by Jessica. I will make sure I share this with Jessica at Spencers in the Market Harborough branch. Kind regards, Sarah 

  • 04-Sep-2017
    Customer Experience

    My service feedback with Lettings

    Overall good responsive team, but if the errors in statements can be identified without my input that would help. Also difficult to deal with different teams depending on the problem rather then one account manager ?

    Customer Care 06-Sep-2017

    Thank you for taking the time to leave this review.\n\nPlease be assured that we take all feedback extremely seriously and we sincerely thank you for bringing these points to our attention.\n\nMany thanks again. \n\n